Terms & Conditions
Terms & Conditions
Please read the following terms carefully before signing the agreement at the bottom. If you have any questions regarding terms, please reach out to our team.
Payment Terms
Payment Terms
Payment Terms
Payment Due Dates
Once initial payment for a project is made, the client allows Tealix no less than 5 business days to complete a project, unless otherwise specified. In the case that multiple payments are due, the subsequent payment is due either within 30 days or upon completion of the project, whichever comes first.
Payment Due Dates
Once initial payment for a project is made, the client allows Tealix no less than 5 business days to complete a project, unless otherwise specified. In the case that multiple payments are due, the subsequent payment is due either within 30 days or upon completion of the project, whichever comes first.
Late Fees
In the case that the client does not make payment per the payment due date, a fee of 5% of the total project balance will be incured per week that payment is not received.
Late Fees
In the case that the client does not make payment per the payment due date, a fee of 5% of the total project balance will be incured per week that payment is not received.
<$1,000 Packages
For projects priced at $1,000 or less, 100% of the invoice is due prior to the beginning of the creative portion of the project. This ensures that the necessary resources and time are allocated to meet your expectations and deliver a high-quality result.
<$1,000 Packages
For projects priced at $1,000 or less, 100% of the invoice is due prior to the beginning of the creative portion of the project. This ensures that the necessary resources and time are allocated to meet your expectations and deliver a high-quality result.
$1,000 – $2,999 Packages
For projects priced at between $1,000 and $2,999, a 50% deposit is required before work begins, with the remaining 50% due either within 30 days or upon completion of the project, whichever comes first..
$1,000 – $2,999 Packages
For projects priced at between $1,000 and $2,999, a 50% deposit is required before work begins, with the remaining 50% due either within 30 days or upon completion of the project, whichever comes first..
$3000+ Packages
For projects priced at $3,000 and above, payments are broken into stages of $1,000. Each payment is required before the beginning of the next stage, ensuring smooth progress and alignment with your vision throughout the project.
$3000+ Packages
For projects priced at $3,000 and above, payments are broken into stages of $1,000. Each payment is required before the beginning of the next stage, ensuring smooth progress and alignment with your vision throughout the project.
Revisions & Scope Adjustments
Revisions & Scope Adjustments
Revisions & Scope Adjustments
Revisions
Each package includes a set number of revisions as specified in the project proposal (typically 1 round). Additional revisions beyond the agreed-upon number may incur extra charges and will be outlined in a revised estimate.
Revisions
Each package includes a set number of revisions as specified in the project proposal (typically 1 round). Additional revisions beyond the agreed-upon number may incur extra charges and will be outlined in a revised estimate.
Scope Adjustments
If you request changes or additions beyond the original scope, a new estimate will be created. Work on additional tasks will commence only after approval of the revised estimate.
Scope Adjustments
If you request changes or additions beyond the original scope, a new estimate will be created. Work on additional tasks will commence only after approval of the revised estimate.
Hosting & Management
Hosting & Management
Hosting & Management
Framer
Tealix uses Framer for web hosting and design. While Tealix may initially build the site using their own Framer account, in most cases, the account will then be transferred to the client for future payment and management. From that point forward, clients are responsible for managing their own hosting, including ongoing fees, domain management, and any associated services.
Framer
Tealix uses Framer for web hosting and design. While Tealix may initially build the site using their own Framer account, in most cases, the account will then be transferred to the client for future payment and management. From that point forward, clients are responsible for managing their own hosting, including ongoing fees, domain management, and any associated services.
Third-Party Platforms
Some functions may require the embedding or reliance of other third party software services (i.e. video players, forms, etc). In such cases, Tealix and the client will discuss terms of responsibility and account management.
Third-Party Platforms
Some functions may require the embedding or reliance of other third party software services (i.e. video players, forms, etc). In such cases, Tealix and the client will discuss terms of responsibility and account management.
Agile Framework & Project Sprints
Agile Framework & Project Sprints
Agile Framework & Project Sprints
Agile
We operate using an agile framework, breaking projects down into specific sprints. Each sprint focuses on a defined set of tasks, ensuring that work is completed efficiently and in line with the project’s overall goals. Tasks not included in the current sprint will be postponed to future sprints, and any new tasks that arise will be evaluated for inclusion in subsequent sprints.
Agile
We operate using an agile framework, breaking projects down into specific sprints. Each sprint focuses on a defined set of tasks, ensuring that work is completed efficiently and in line with the project’s overall goals. Tasks not included in the current sprint will be postponed to future sprints, and any new tasks that arise will be evaluated for inclusion in subsequent sprints.
Subcontractors
Tealix may contract out specialized work (e.g., coding, branding, etc.) as part of the project. These costs are factored into the overall price of the project.
Subcontractors
Tealix may contract out specialized work (e.g., coding, branding, etc.) as part of the project. These costs are factored into the overall price of the project.
Disagreements & Refunds
Disagreements & Refunds
Disagreements & Refunds
Dispute Resolution
In the unlikely event of a disagreement, I am committed to working with you to find a fair and reasonable solution. Open communication is key, and I encourage you to voice any concerns as soon as they arise.
Dispute Resolution
In the unlikely event of a disagreement, I am committed to working with you to find a fair and reasonable solution. Open communication is key, and I encourage you to voice any concerns as soon as they arise.
Refund Policy
Refunds are generally not available once work has commenced. However, in cases where a project is canceled or significantly delayed by the client, any payments made for work not yet started may be refunded at my discretion.
Refund Policy
Refunds are generally not available once work has commenced. However, in cases where a project is canceled or significantly delayed by the client, any payments made for work not yet started may be refunded at my discretion.
Quality Assurance
I stand by the quality of my work. If you are dissatisfied with the final product, we will work together to address your concerns, within the agreed scope and terms.
Quality Assurance
I stand by the quality of my work. If you are dissatisfied with the final product, we will work together to address your concerns, within the agreed scope and terms.
Liability
The Designer is not liable for any delays or issues caused by third-party services, such as hosting providers or contractors. The Client agrees to hold the Designer harmless for any indirect or consequential damages arising from the project.
Liability
The Designer is not liable for any delays or issues caused by third-party services, such as hosting providers or contractors. The Client agrees to hold the Designer harmless for any indirect or consequential damages arising from the project.
Termination
Either party may terminate the agreement at any time, but the Client will be responsible for payment of work completed up to the termination date.
Termination
Either party may terminate the agreement at any time, but the Client will be responsible for payment of work completed up to the termination date.
Client Responsibilities
Client Responsibilities
Client Responsibilities
Content, Feedback, & Access
Clients are expected to provide timely feedback, access to necessary resources, and any other support required to keep the project on track. Delays in communication or approvals may result in project delays or additional costs.
Content, Feedback, & Access
Clients are expected to provide timely feedback, access to necessary resources, and any other support required to keep the project on track. Delays in communication or approvals may result in project delays or additional costs.
Project Completion & Handover
Project Completion & Handover
Project Completion & Handover
Deliverables
Upon completion of the project, all deliverables will be provided in the agreed-upon format. It is the client’s responsibility to review and accept the final product. Any issues must be reported within a specified timeframe (usually 7 days) for resolution.
Deliverables
Upon completion of the project, all deliverables will be provided in the agreed-upon format. It is the client’s responsibility to review and accept the final product. Any issues must be reported within a specified timeframe (usually 7 days) for resolution.
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